Last Updated: 25 April 2025
Welcome to ChefUp. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our site, you agree to be bound by these Terms.
Please read them carefully before placing an order.
1. About Us
ChefUp Retail Ltd
Registered in England and Wales
📍 Registered Office: 10 Merchant Street, London, E3 4PG
📧 Email: support@chefup.co.uk
📞 Phone: +44 20 1234 5678
🌐 Website: www.chefup.co.uk
2. Eligibility & Account Registration
To purchase from ChefUp, you must:
- Be at least 18 years old.
- Provide accurate and complete personal and payment details.
- Maintain the confidentiality of your account login information.
We reserve the right to suspend or terminate accounts if any Terms are violated.
3. Product Information & Availability
- We strive to ensure all product descriptions, images, prices, and availability are accurate.
- All prices are listed in GBP (£) and include VAT where applicable.
- Occasionally, errors may occur or products may be unavailable. We reserve the right to cancel or modify your order with notice.
4. Ordering & Payment
- Orders are subject to acceptance and availability.
- Payment must be made at the time of ordering via accepted methods (Visa, Mastercard, PayPal, etc.).
- Once an order is placed, you’ll receive an order confirmation email. This is not acceptance of your order until it has been dispatched.
5. Shipping & Delivery
- We offer delivery across the UK. Shipping options and fees are displayed at checkout.
- Delivery times are estimates and not guaranteed.
- If a delay occurs, we will inform you as soon as possible.
See our full Shipping Policy for more details.
6. Returns & Cancellations
You have the right to cancel or return your order within 60 days of receiving it, in accordance with our Refund & Returns Policy.
- Items must be unused and in original condition.
- Perishable, personalised, or hygiene-related items cannot be returned unless faulty.
- Refunds will be issued once returned goods are received and inspected.
7. Faulty or Damaged Goods
If an item arrives damaged or develops a fault within the warranty period:
- Contact us within 30 days for a full refund or replacement.
- We will cover the cost of return shipping for faulty or incorrect items.
8. Intellectual Property
All content on this website (images, text, logos, videos, designs) is the property of ChefUp or our licensors and is protected under UK and international copyright laws.
You may not copy, reproduce, or distribute any content without our written consent.
9. Liability
ChefUp is not liable for:
- Indirect, incidental, or consequential losses.
- Delay or failure due to events beyond our reasonable control.
Our total liability for any claim shall not exceed the amount paid for the product(s) in question.
10. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR and Data Protection Act 2018.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.
12. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the website implies acceptance of the revised terms.
13. Contact Us
If you have any questions about these Terms, please contact us:
📧 Email: support@chefup.co.uk
📞 Phone: +44 20 1234 5678
📬 Address: ChefUp Retail Ltd, 10 Merchant Street, London, E3 4PG